About Us

Urban Pioneers are peeps that see something they don’t like in this world, and work hard to change it. There are Urban Pioneers everywhere. We saw tea getting kicked to the curb way too often. So we said “ENOUGH!”

We were born from the passion to change the tea culture in the world. We’re pretty crazy about tea. Tea got this weird stigma of being elitist, or only for certain types of people. We say screw that! Tea is amazing. And tea should be for everyone.

That’s why we stock a wide range of flavors. If you haven’t liked tea before, then you just haven’t found the right blend for you. We have a lot of blends for you to try, and we’re adding more all the time.

We don’t want to just be another company trying to sell you stuff. We want to explore how Urban Pioneers everywhere are helping to change our culture, and the world. We want to explore and highlight Urban Pioneers in every country. That’s why we plan to eventually take our brand international. Europe, South America, Africa and Asia. We want to be in the heart of it all, and share it all with you.

So this is your invitation to join us on this journey. Check our blog. Write to us. Tell us about cool things in your area. And enjoy some tea with us along the way.

 

FAQ

How do I place an order?
Find the item you want, select the quantity, and then click the “Add to Cart” button.

How do I see and manage what’s in my cart?
To see and manage the contents of your cart, go to your shopping cart at the top right corner of your screen and click “My cart”.

What forms of payment does UrbanPioneerTea.com accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards.
How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase.

Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We’ll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.
I live outside the United States. Can I still place an order?
To all of our international friends, we appreciate your interest in UrbanPioneerTea.com. We offer online shopping to our customers around the world; however, international shipping rates, duties and taxes will apply.

When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays. UrbanPioneerTea.com makes every effort to ship your order within twenty-four (24) hours of receiving it. However please allow 2 to 3 weeks for shipment, during high volume.